Guest Experience & Hospitality Coordinator

Brentwood, TN

Part Time

Music Department

Entry Level

Guest Experience & Hospitality Coordinator
Department: Music
Reports To: Program Director
Status: Part-Time
Location: ROOTS Academy, Franklin, TN

🌟 Make a Lasting Impact with Every First Impression

At ROOTS Academy, we believe that every family interaction is an opportunity to build trust and create belonging. As our Guest Experience & Hospitality Coordinator, you’ll be the heartbeat of our studio — the first smile, the warm presence, the helpful voice that shapes how our students and families experience ROOTS.

This role is much more than front desk coverage — it’s a hospitality-driven position designed for someone who thrives in meaningful interactions, brings positivity to every conversation, and takes pride in managing the flow of a high-traffic, relational environment. You’ll support families, coordinate with our admin and scheduling teams, and help make the music program feel like a second home.

If you love making people feel seen and supported, and you’re energized by helping others and managing organized chaos with a smile — this is the job for you.

🎯 What You’ll Be Responsible For

👥 Guest Hospitality & Lobby Experience
🧠 Communication & Coordination
🧼 Studio Presentation & Space Management
🎪 Event & Logistics Support

🧠 You will thrive in this role if you are:

A warm, relational host who makes people feel at home
A proactive team player who communicates early and often
Someone who stays calm under pressure and finds solutions fast
A naturally observant person who notices details and patterns
A positive attitude and presence that lifts the lobby atmosphere
A servant-hearted team member who believes no task is beneath them

Bonus if you have experience in:

Customer service, front desk, hospitality, education, or youth programs

⏱️ Schedule & Availability + Compensation

Afternoons and evenings required (Monday–Friday, 2:00–9:00 PM)
Occasional Saturdays for events, camps, and performances
Compensation: $15.00-$16.50/hour

🚀 How to Apply

If you love creating a clean, kind, welcoming environment and thrive when you get to support others, we’d love to meet you. Apply now and let us know how your strengths align with this hospitality-forward role at ROOTS Academy!

Apply for this position

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Why did you choose to apply for this role and what about it stands out to you?*

When you walk into a business for the first time, what’s the first thing you notice?*

Think of a time when you had a great experience as a customer. What made it stand out? What made you feel seen, valued or cared for as a customer?*

What’s one of your biggest pet peeves when it comes to poor customer service?*

On a scale of 1–10, how comfortable do you feel engaging with someone you’ve never met before?
(1 = New people make my palms sweaty, 10 = I LOVE meeting new people!)*

Tell us about a job, volunteer role, or life experience that gave you energy. What did you enjoy most about it?*

How do you see yourself contributing to the culture and first impression of ROOTS Academy through your words, actions, and presence?*

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We Teach More Than Just Music, Dance, and Theater

Guest Experience & Hospitality Coordinator

👥 Guest Hospitality & Lobby Experience🧠 Communication & Coordination🧼 Studio Presentation & Space Management🎪 Event & Logistics Support

🧠 You will thrive in this role if you are:

Apply for this position

👥 Guest Hospitality & Lobby Experience
🧠 Communication & Coordination
🧼 Studio Presentation & Space Management
🎪 Event & Logistics Support